Shipping

How long does it take to receive my order?

Shipping time varies depending on your location. Different shipping methods are available at checkout. Please anticipate potential delays during the holiday season. Refer to the Shipping policy for more information.

It looks like my order is lost. What should I do?

Contact us at info@theartandculture.com with your order information, and we will be happy to assist you.

Please note that The Art and Culture is not responsible for any incorrect information provided by the customer.

Do you offer free shipping?

Yes, we offer free shipping on orders over a certain amount! Please refer to the Shipping policy for the specific threshold.

Do you offer worldwide shipping?

Currently, we ship only within Canada and the USA. However, we are excited to let you know that we are working on providing worldwide shipping! You can follow us on Instagram for the most recent updates, as we hope to offer this service in the near future. Thank you for your patience!

How can I track my order?

Once your order has been shipped, you will receive a shipment confirmation email with a tracking link. Just click on the link to see the latest updates on your shipment. If you have any trouble, feel free to contact us for assistance at info@theartandculture.com

Order help

Can I cancel my order?

You can cancel your order for a full refund if it has not shipped yet. Unfortunately, once your order has been shipped, it cannot be cancelled. However, you can return the item for store credit once it arrives. If you need further assistance, please let us know at info@theartandculture.com

Can I exchange my order?

You may exchange your order within 14 days of the delivery date or receive store credit. Items must be in their original condition. Please note that shipping fees are covered by the customer.

Can I return my order?

You may return your order for store credit only within 14 days of the delivery date. Items must be in their original condition. Please note that shipping fees are covered by the customer. For any other questions, please contact us at info@theartandculture.com

I’ve received the wrong item. What should I do?

Mistakes can happen, and we are sorry for any mix-ups. Please email us at info@theartandculture.com and provide your order number so we can arrange a return or exchange for the correct item right away.

I’ve received a defective item. What should I do?

As a small business, our goal is to ensure you receive only the highest quality products. If you receive any defective items, please contact us at info@theartandculture.com as soon as possible. Kindly provide us with your order number, a photo of the defect, and we will quickly arrange a replacement.

I didn’t receive an order confirmation email. Was my order confirmed?

If you did not receive an order confirmation email within 24 hours, please email us at info@theartandculture.com, and we will look into it.

What payment methods do you accept?

We accept a variety of payment options to make your shopping experience seamless:

  • Credit Cards: Visa, Mastercard, American Express
  • Digital Wallets: Apple Pay, Google Pay
  • Online Payments: PayPal

Feel free to choose the method that works best for you!

Product Help

How do I choose the right size?

Please refer to the size chart available on every product page. We suggest taking measurements if you are ordering for the first time. All of our items have a relaxed fit, but for a true oversized look, we recommend sizing up.